Bought the wrong size? Changed your mind? Rag & Bone’s return policy is more forgiving than you might expect but only if you know the fine print.
Whether you’re shopping online for that perfect blazer or picking up premium denim in-store, understanding Rag & Bone’s return policy can save you time, money, and frustration. In this guide, we’ll break it all down deadlines, refunds, exchanges, and what happens if you’ve already worn the item.
How Does Rag and Bone Return Policy Work?
As of 2025, Rag & Bone offers a 30-day return window for eligible items purchased both online and in-store.
✅ Items You Can Return:
- Unworn and unwashed merchandise
- Original tags still attached
- Footwear in original box (box must be undamaged)
- Items returned within 30 days of delivery or purchase
❌ Items That Can’t Be Returned:
- Final Sale items (marked clearly)
- Worn or damaged clothing
- Underwear, bodysuits, swimwear (for hygiene reasons)
- Items without original tags
How to Make a Return Online (Step-by-Step)
- Go to your Rag & Bone account (or use your order confirmation email).
- Visit the Returns Portal: returns.rag-bone.com
- Enter your order number and email.
- Select the item(s) to return and your reason.
- Print the prepaid return label.
- Drop off at a FedEx location or schedule a pickup.
Heads-Up: $7.50 will be deducted from your refund for the return shipping label unless the return is due to a company error (e.g., wrong item sent).
Refund Timeline: How Long Does It Take?
Once your item is received and inspected:
- Refunds are processed to your original payment method within 5–10 business days.
- Gift returns are refunded as store credit.
- If you used Afterpay, any refunds will be reflected on your payment schedule.
If you don’t see a refund within two weeks, contact their support team at help@rag-bone.com.
Can I Exchange an Item?
Yes but not automatically. Rag & Bone does not process direct exchanges via the online return portal.
If you want a different size or color:
- Return your original item
- Place a new order separately
This can be annoying, but it ensures faster shipping and inventory accuracy.
Returning In-Store vs. Online
| Return Method | Pros | Cons |
|---|---|---|
| Online | Convenient, prepaid label | $7.50 fee (unless store error) |
| In-Store | Free, no label needed | Only accepted at company-owned stores |
Tip: Items bought online can be returned in-store but not at partner retailers like Nordstrom or Bloomingdale’s. Only official Rag & Bone locations qualify.
Common Mistakes to Avoid
- Missing the 30-day deadline → refund denied.
- Returning worn clothing → they’ll inspect it, and reject if used.
- Trying to return Final Sale items → these are clearly labeled and not eligible.
- Returning to third-party stores → like Nordstrom, these returns go through their policies, not Rag & Bone.
Real Customer Stories
I returned a jacket that didn’t fit the process was smooth, but the $7.50 deduction caught me off guard. Still worth it for quality gear.
by Jake M., Seattle
I tried to exchange online but ended up just placing a second order. A bit clunky, but at least they refunded fast.
by Ava D., NYC
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Final Thoughts
Rag & Bone’s return policy is straightforward but strict. Stick to the 30-day window, keep your items unworn, and save your receipt. The process is fair and relatively quick but not forgiving if you miss the rules.
FAQ: Rag & Bone Returns
Q: Are Rag & Bone returns free?
A: Not always. Online returns cost $7.50 unless the item was defective.
Q: Can I return in-store purchases online?
A: Yes, as long as you have proof of purchase and meet the criteria.
Q: Can I return Rag & Bone items bought at Nordstrom?
A: No. Third-party retailers have their own policies. Contact them directly.