Bought a new cue or accessory from PoolDawg and need to make a return? Here’s everything you need to know to ensure a smooth process PoolDawg Return Policy.
What’s PoolDawg’s Return Policy?
PoolDawg offers a 60-Day Satisfaction Guarantee. This means you can return most items within 60 days of purchase if you’re not completely satisfied.
✅ Eligible Returns:
- Items in new, unused condition
- Products with original packaging and tags
- Returns initiated within 60 days of the purchase date
❌ Non-Returnable Items:
- Final sale or clearance items
- Products that have been used or damaged
- Items without original packaging
How to Initiate a Return
- Visit the Return Portal: Go to PoolDawg’s Orders and Returns page.
- Enter Order Details: Provide your order ID and email address.
- Select Items: Choose the items you wish to return.
- Print Return Label: Follow the instructions to print your return shipping label.
- Ship the Package: Send the items back using the provided label.
Note: Return shipping costs may apply unless the return is due to an error on PoolDawg’s part.
Refund Process
- Processing Time: Refunds are typically processed within 5-10 business days after the returned items are received and inspected.
- Refund Method: Funds are returned to the original payment method.
- Restocking Fees: Generally, PoolDawg does not charge restocking fees, but it’s best to confirm for specific items.
Condition Matters: Don’t Use the Cue
To qualify for a return:
- Do not chalk the tip
- Do not play with the cue
- Do not remove the plastic wrap or tags
Used cues will be rejected or returned back to you.
In-Store vs Online Returns
PoolDawg is a primarily online retailer, so:
- All returns are done via the returns portal
- There is no in-person return option unless instructed
Special Note on Certified Pre-Owned Cues
PoolDawg offers a selection of Certified Pre-Owned Pool Cues, which are gently used or have minor cosmetic imperfections. These items come with a 7-Day Satisfaction Guarantee. If you’re not satisfied within this period, you can return the item for a full refund or exchange.
How to Avoid Common Mistakes When Returning to PoolDawg
Returning an item might seem straightforward, but small mistakes can lead to rejected returns and lost refunds. To help you avoid that, here’s what you need to keep in mind when initiating a return with PoolDawg.
First, ensure the product is in brand-new condition. For pool cues, that means no chalk marks, no signs of play, and all original packaging intact. Even one test shot can void your return eligibility. Always keep the original box, invoice, and accessories, as returning an incomplete item could delay or cancel your refund.
Next, stick to the 60-day window. PoolDawg counts this from the purchase date, not the delivery date, so don’t wait too long to decide if the item works for you.
Also, use the official returns portal to generate your return label. Don’t just send the product back on your own — using unauthorized methods could result in misrouted packages and refund delays.
Lastly, always keep your tracking number until your refund is processed. It serves as proof if there are shipping issues.
Following these steps will ensure a smooth experience and protect your investment in quality billiards gear.
📞 Need Assistance?
If you have questions or need further assistance:
- Call: 866-843-3294 (Mon–Fri, 8:30 am – 5:00 pm MST)
- Email: Contact PoolDawg
Final Thoughts
PoolDawg’s return policy is designed to ensure customer satisfaction. With a generous 60-day window and straightforward return process, you can shop with confidence knowing that returns are hassle-free.
For more details, visit PoolDawg’s official Orders and Returns page.
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