Rugs USA Return Policy
Rugs USA provides rugs, carpets, wall coverings, window treatments, and flooring products. The Company is a major importer, wholesaler, and retailer of oriental, antique, hand-knotted, silk, and other rugs. It offers various types of rugs, carpets, and floor coverings in its stores, which are located primarily in California, New York, Illinois, and Arizona. Rugs USA Inc. operates throughout the United States.
Rugs USA is a best-in-class organization with exceptional expertise and experience in the field. We have over a hundred years of combined experience in the industry and we know how to deal with any rug or carpet problem. Our quality service and products are unmatched. We have been in business for over a century and we have never had an unsatisfied customer. We strive to exceed your expectations at all times. Rugs USA We believe that Rugs USA is the best choice for quality rugs, carpets, wall coverings, window treatments, and flooring products.
Rugs USA Return Policy
If your order was delivered in the contiguous United States, you can return your item within 30 days of delivery and get your money back. Once your return is delivered to our warehouse, please allow 5 to 10 business days for it to be processed and for refunds to be made. We are not accepting returns from Canada at the present time. We apologize for any difficulties this may cause.
To make your return please click HERE.
FAQ’s
Q: CAN I USE COUPONS ON MY RUG PURCHASE?
A: No, coupons do not apply to rug purchases.
Q: ARE COUPONS APPROVED FOR RUG PURCHASES?
A: Coupons are only approved for sale items. Rugs can not be purchased using a coupon.
Q: WHAT IF I HAVE A PROBLEM WITH MY RUG AFTER I RECEIVE IT?
A: In the unlikely event your rug is damaged during shipping, you must notify us within seven (7) calendar days of receipt. Once the issue has been reported, Rugs USA will be responsible for replacement, repair, or shipping costs.
Q: WHEN WILL I GET MY RUG?
A: We aim to process orders within 2-3 business days after receiving the rug from the manufacturer. Once your rug is in transit, we will update you on the status of your order via email.
Q: CAN I CANCEL OR CHANGE MY ORDER?
A: We understand how frustrating it can be when your order arrives and you’re not happy with it. You can return an unopened, unworn rug for up to 30 days. Simply go to “My Account” and click “Return” under “My Orders.”
Q: WHAT IS YOUR RETURN POLICY?
A: Any items returned must be unworn and undamaged. We will issue a full refund (including original shipping) if you send back the item within 30 days of the date your order was shipped.
Q: DO YOU OFFER EXCHANGES?
A: Exchanges can be made within 30 days of purchase. In most cases, exchanges can be sent back for free, but you’ll need to pay for the return shipping. To find out more about our exchange policy, please visit our Return Policy page.
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